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FAQs

Is Frame a manufacturer, or is it sold in stores?

1、Frame was established in 2002, so far 20 years, professional aluminum alloy extrusion manufacturer. The mall is newly launched this year, and the mall aims to make the procurement of industrial standard profiles simpler.
2、the mall will be industrial standard profile connection mode, information, price transparent and detailed description, save the simple communication of procurement problems, free from the traditional mode of slow communication response, slow quotation, slow delivery and other problems, the mall order timely price, the same day the order, fast delivery.
3、aluminum extrusion self-production, strict quality control, can provide samples, quality is obvious, directly give factory price, so no bargaining, special circumstances can contact customer service communication.
4、Frame processing, Frame set up a frame processing group, more convenient for customers' concerns of large-scale projects, can come to the map processing or design processing
5、20 years of extrusion manufacturers, to provide mold customization services, open the mold involves more complex issues, so the specific also need to communicate with customer service, technical assessment of the offer.

About returns and exchanges

1, once the aluminum profile required to cut, no quality problems, do not support the return, other accessories without quality problems can not be returned


2, all orders are accompanied by a shipping list, please unpack and inspect in front of the courier or logistics personnel when receiving the goods. If there is missing or damaged, please do not sign the receipt, promptly take a photo and contact the company, we will arrange for after-sales personnel to deal with you in a timely manner. If the customer finds problems after signing for the goods, the company does not assume any responsibility, so again remind you: be sure to open the box to check the goods before signing!

How long is the typical delivery period?

1、Conventional aluminum profiles and accessories procurement: trade orders, generally the same day or the second working day, if it is more complex processing orders, communicate with you in advance of time, will be delivered within the promised time
2、Custom molded products require customer confirmation drawings, sample sections, and then mass production, which takes a little longer, depending on your cooperation. Delivery lead time will also be estimated in the quotation stage to you

Will payment be made immediately after the order is submitted

No, the order will be submitted in the unpaid order, you can check the price, and contact customer service to account for the difference in shipping costs, customer service to help you add on the shipping costs, you can choose the appropriate payment method before payment